What is Microsoft Dynamics CRM?  If you have customers - and what business doesn't - you need CRM. Microsoft Dynamics CRM is a proven solution for successful and productive customer relationships.

pinpointtools can help you customize CRM, implement CRM, provide CRM training for your users, and give you ongoing support. We even have our GetLoaded software to migrate data from ACT! to CRM.

Here is a brief description about each of the capabilities that CRM can do for you:

SALES: Create Demand and Generate New Business.
No matter how complex your sales process, Microsoft Dynamics CRM can help you:

• Quickly qualify sales leads and opportunitiesStreamline your sales strategy
• Help your force access critical customer information at a moment's notice

MARKETING: Get Better Decision-Making Capabilities With A Clearer View of Customers
Transform customer information into action with Microsoft Dynamics CRM.

• You'll have clear insight into your customers' unique needs and preferences with reporting and analysis tools built on Microsoft SQL Server™.
• Use the targeted information to focus your marketing efforts and execute smarter campaigns.

CUSTOMER SERVICE: Provide More Value To Customers.
Every interaction with a customer is vital.

• Microsoft Dynamics CRM can help enhance your relationships with your customer by enabling you to offer high-quality, personalized service.
• Deliver the right answer the first time. Resolve issues appropriately. 
  Coordinate services.

ANALYTICS: Capture Timely and Actionable Insights Into Your Business.
Information you can understand and put to work quickly is key in your competitive world. Microsoft Dynamics CRM uses predictive analytics to:

• Turn your data into knowledge, from prioritizing leads to recommending strategic cross- and up-sell opportunities.
• You can even combine data with integrated workflow to respond in real-time to your business changes.

WORKFLOW: Share Information Across Your Organization and Stay Productive.
Collaborate at every level:

• Give everyone access to the business process best practices that can make them more effective and efficient.
• Microsoft Dynamics CRM empowers a more consistent, product company. 

How Can pinpointtools Help You? 

We'll be your coach to help you understand just what Microsoft Dynamics CRM can do for you. We look at MS CRM as a BIF - Business Information Framework. There is so much that can be done to grow your business using this as a framework and we can be your coach throughout. You decide how much work you can do and how much you want us to do.

Among the services we can provide are:

• Customize any or all of your CRM application
• Migrate your data from your existing system into MS CRM
• Train you and/or your staff in the use of Microsoft Dynamics CRM, including adapting to your specific business practices

As computer technology evolves, pinpointtools is evolving in how we look at supporting our clients. We recognize that "human" consultants alone aren't enough for today's business challenges. That's why we have "human services" to handle customizations, training, etc and "software" to provide data migration and marketing functionality.

Send us an email today.

We'll schedule a phone call to discuss whether 
Microsoft Dynamics CRM is a good fit for your business.