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Moving contacts from My Contacts to BCM
Last Post 17 Sep 2008 10:58 AM by Lon. 1 Replies.
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JimUser is Offline
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16 Sep 2008 08:57 PM  
I recently had to restore my VISTA OS and MS Office Outlook 2007 with BCM. 

Although I was previously able to move contacts to BCM, now when I try to move a contact from the general My Contacts to Business Contacts (or Accounts), I get a popup - "Cannot move the items.  The folders you are trying to change to not support this operation.  Could not complete the operation because the service provider does not support it." 

I am signed on with permissions for both Owner and Administrator.  I work from home on a freelance basis and have tried everything I can think of.  Searched the MS BCM forum to no avail.

By the way, I love your book, Outlook 2007 Business Contact Manager for Dummies.  Keep it right here by my PC.   I will purchase your pinpoint Marketing Tool once I get things working smoothly again.  Thanks in advance for any assistance you provide.  Jim
LonUser is Offline
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17 Sep 2008 10:58 AM  
Thanks Jim!

This is a stumper... Are you using a PST file or Exchange/OST? I'm thinking that maybe there's a permission problem between your old PST and new one. Did you recreate the same user on the PC or use a different one? That may be the problem. I haven't seen this error before and when I searched for it, didn't really find an easy answer.

Could it be a file permissions problem? Can you move items between folders in Outlook, just not to BCM?

Hope that helps a little...

Lon
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