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Error - re-install after migration and Pinpoint RE
Last Post 13 Aug 2009 03:26 AM by
admin
. 1 Replies.
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DavidH
New Member
Posts:5
13 Aug 2009 01:56 AM
I successfully re-installed BCM to a new computer. I restored BCM to a backup file from the previous installation (which included Pinpoint RE contact field additions and other modifications).
At this point BCM looks and works just like the backup database which was modified using Pinpoint RE (but is not yet re-installed) except without the PMT tool. I can open and close Outlook 2007 with BCM with no problems.
Here's the problem: after next rinstalling Pinpoint RE (and EXITing the setup WITHOUT making field customizations) I cannot close Outlook 2007 and re-open without a re-boot (and error "did not close properly"). After re-boot it works fine, except needs re-boot before each re-opening.
this series of steps brings me back to a fully workable Outlook/BCM:
Uninstall Pinpoint
Uninstall BCM
Reinstall BCM (using existing BCM database)
I think at this point I need to re-install only the PMT tool without the RE component - is that possible using ppresetup.exe?
Please advise,
Thank you!
David
Administrator Account
New Member
Posts:19
13 Aug 2009 03:26 AM
David,
I'll send you an email with a download link and activation codes to install PMT as a standalone. Please send your email address to me at belinda@pinpointtools.com.
Thanks,
Belinda
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